Support and Services

Since it's inception in 1983, Bradford-Scott has been a client-driven organization providing unparalleled service and support to the medical industry. We take pride in the fact that, regardless of the problem, we are a single- source solution for our customers. Our experienced support staff is dedicated to providing prompt and efficient service for all your training, software and hardware needs.

Training

A great software package is meaningless if it’s not used properly, and Bradford-Scott has the best, and most experienced, team to guide you, and your staff, through each and every step of implementation and training. We know that having a partner you can trust to help bring your new software to life is important to you, and we have taken great pride in that partnership since 1983.

• Blended Training Options
• On-site
• Web Training
• CBTs (Computer Based Training)
• Classroom
• Unlimited Classroom and Web Training
• Designated Trainer for your Account
• Annual Trainer Account Reviews

Software Support

Based in Indianapolis, Bradford-Scott is your local team providing top-tier support in a way that is unique to our Midwestern customer base. Our skilled software support technicians make it a point to know the intricacies of your account and will always provide that extra, personal touch that is so often missing in today’s software industry.

• Professional and Courteous Software Support Technicians
• Unlimited Use of Our Support Hotline
• Callback Time of Under 29 Minutes for all Support Calls
• Bradford-Scott's 2013 average callback time was 7 Minutes!
• Talk to a Live Person When you Call for Support

Hardware Support

Tired of the finger pointing between your hardware and software vendors when you have a technical problem? Since 1983, Bradford-Scott clients have had the luxury of calling one, single number for quick and effective solutions.

• Hardware Support Technicians
• Unlimited Use of Our Support Hotline
• Loaner Equipment Available
• Replacement Parts and Repairs

Customer Service Survey

Because we are committed to providing gold standard service and support, Bradford-Scott always encourages on-going communication with our clients. Our annual Customer Satisfaction Survey is a vital tool in continually bettering the professional relationship we have with each and every one of our clients.