Press Release
- For Immediate Release 08/13/2015

LINO LAKES, MN Sharetec System, one of the fastest growing core systems that offers the technology of simplicity, announces Bradford-Scott Data Corporation, a Sharetec System provider, now offers Credit Union customers a new Support Center to improve efficiency.

"Our CU loves the new Support Center! As an executive, I can see what calls are being submitted and what training we need from Sharetec. The staff loves that the turnaround time on support calls has been cut in half and they can log in anytime to see a status update of a call. In turn, the staff can now be more focused on our members and efficient with the task at hand by eliminating any phone tag we use to have with customer service reps. The Support Library is also fantastic, we are able to easily search a key word and find additional information on the topic which saves our staff time by having a solution right at their fingertips and helps with training new staff," comments Jeanette Bivens Executive, Vice President of Illinois State Credit Union.

Support Center is a powerful tool that provides maximum efficiency for support resolution and staff education. Credit Unions receive faster support responses and case resolutions, providing them with an even better service than before. Case resolution efficiency is improving greatly using the email case submission feature. Oftentimes an answer can be provided to an email case in the same time a return phone call would have been placed. This is largely due to the great issue detail customers can provide thru screen shots and other documents directly with their case.

Kris Letz, Software Manager for Bradford-Scott Data Corporation comments, "One of the many features our customers love is the case review. They can get updates on any case with just the click of a button and monitor what requests are being made from their staff. If someone at the Credit Union knows the answer they can resolve the case or research the issue themselves within the Support Center. Now that’s what I call a win-win situation: Becoming an invaluable Sharetec knowledge "expert" employee, while improving service and reducing workload."

Sharetec System Sharetec, a provider of both in-house and service bureau core solutions, has delivered an ROI, building income streams & lowering operating expenses, to nearly 300 credit unions nationwide with a 67% growth since 2000.

Matt Isger
Regional Director

This email address is being protected from spambots. You need JavaScript enabled to view it.

This information contained in this press release is accurate at the time of publication. However, specified information may change over time. Terms & Conditions